Terms and Conditions of Use (TOU) and Privacy Policy

Vital Support Home Healthcare provides the Terms and Conditions of Use (TOU) for our website below. Questions concerning these TOU may be submitted to info@vitalsupporthhc.com.

Terms of Use

By opting in to receive SMS messages, you agree to the following:


1. Consent for SMS Communication

Phone numbers obtained during the SMS consent process will not be shared with third parties for marketing purposes. This is to ensure that your information is used solely for communication purposes related to our services.


2. Types of SMS Communications

By opting in, you may receive SMS messages related to: 

  • Appointment reminders
  • Follow-up messages
  • Billing inquiries

3. Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 5 messages per week related to appointments, billing, etc.


4. Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may differ for domestic or international messages.


5. Opt-In Methods

You may opt in to receive SMS messages from Vital Support Home Healthcare.


6. Opt-Out Instructions

You can opt out at any time by replying “STOP” to any SMS message. Alternatively, contact us directly at info@vitalsupporthhc.com.


7. Help

If you are experiencing any issues, reply with the keyword “HELP” or contact us directly at info@vitalsupporthhc.com.


8. Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.


9. Standard Messaging Disclosures

Message and data rates may apply. You can opt out at any time by texting “STOP.” For assistance, text “HELP” or visit our Privacy Policy https://www.vitalsupporthhc.com/t/tou-and-privacy#PP page.

Message frequency may vary depending on service.

Vital Support Home Healthcare’s Privacy Policy is below. Questions concerning this policy may be submitted to info@vitalsupporthhc.com.

Privacy Policy

Introduction

Vital Support Home Healthcare values the privacy of your communication and is committed to safeguarding your SMS contact and content data. We do not sell or share SMS contact or content data with third parties.


Collection and Use of SMS Data

When you communicate with Vital Support Home Healthcare via SMS, we may collect information such as:

  • Your phone number
  • The content of your messages
  • Responding to your inquiries
  • Providing customer support

This information is used solely for the following purposes:

We will not use your SMS data for any other purpose without your written consent.


Protection of SMS Data

Vital Support Home Healthcare employs industry-standard security measures to protect SMS data from unauthorized access, disclosure, alteration, or destruction. We are dedicated to ensuring the confidentiality and integrity of your SMS communications.


Disclosure of SMS Data

Vital Support Home Healthcare does not disclose SMS contact or content data to third parties unless:

  • Required by law
  • Necessary to protect the rights, property, or safety of Vital Support Home Healthcare, its users, or others
  • Your Rights

User rights/You have the right to:

Access, correct, or delete your SMS contact or content data, except where retention is required by law

For assistance or to exercise your rights, please contact us at info@vitalsupporthhc.com.


Retention policy

Indicate how long data is stored and the criteria for its deletion.


Changes to this SMS Privacy Policy

Vital Support Home Healthcare reserves the right to update or modify this SMS Privacy Policy at any time. Changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for updates.


Contact Us

If you have questions or concerns regarding this SMS Privacy Policy or our privacy practices, please contact us at info@vitalsupporthhc.com or (972) 245-2270.